arunabet Privacy Policy

This page describes what we collect when you use arunabet and how we keep that data protected. We collect personal information (name, email, phone, address, identity documents) to verify your account, process payments, and comply with anti-money-laundering laws. We store this data securely on encrypted servers and share it only with payment processors and compliance authorities where required by law.

Our platform supports payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you deposit, we do not store your full payment details—only tokenized references and transaction logs. Your session data (which games you play, your betting history, tournament participation) helps us personalise your experience and detect fraud.

We respect your privacy and comply with data-protection standards applicable in jurisdictions where we operate. You have the right to request your data, correct errors, and understand how we use information. This policy covers our practices on arunabet across all devices and access points.

What Data We Collect on arunabet

When you register with arunabet, we collect your email address, phone number, and chosen password. We use email and phone to verify your identity and send account notifications.

For deposits and withdrawals, we collect payment details (e-wallet account, bank account number, or QRIS reference). We never store full credit-card numbers or full bank-account details in plaintext. Our payment processors (licensed e-wallet, mobile banking, local payment, online payment partners and accredited bank gateways) hold the encrypted tokens; we store only references to those tokens for settlement and reconciliation.

Before you can withdraw, we require identity verification. We collect a copy of your government ID (KTP, passport, or driving license) and proof of residence (utility bill or bank statement dated within three months). Our compliance team reviews these documents to confirm your identity and prevent fraud. We retain these documents for seven years after your account closes, as required by anti-money-laundering regulations.

We automatically collect data about your gaming activity: which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), your bet amounts, your results, your sportsbook predictions (Liga 1, Piala AFF, Mobile Legends), and your withdrawal and deposit history. We use this data to personalise your account experience, calculate your account balance accurately, and detect suspicious patterns that might indicate fraud or money laundering.

Data we collect

  • Account credentials: email, phone, password (hashed)
  • Identity documents: government ID, proof of residence
  • Payment references: tokenized e-wallet and bank account links
  • Gaming history: game names, bet amounts, results, timestamps
  • Device and IP data: browser type, device model, IP address for fraud detection
  • Support interactions: chat logs, dispute records, compliance inquiries

How We Use Your Data on arunabet

We use your personal information for the following purposes:

  • Account verification and compliance: We verify your identity against your government ID and verify your address using your proof of residence. This protects arunabet and you against fraud and money laundering.
  • Payment processing: We pass your payment details to e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet) to complete deposits and withdrawals. These processors use your data only to process the specific transaction.
  • Account management: We send you email and SMS notifications about your account (login alerts, deposit confirmations, withdrawal status). You can disable non-critical notifications in your account settings.
  • Fraud detection: We analyze your gaming patterns and payment history to detect suspicious activity (unusual bet amounts, rapid account movements, overlapping logins from different regions). If we detect anomalies, we may temporarily freeze your account pending investigation.
  • Legal and regulatory compliance: We retain your data to comply with anti-money-laundering laws, tax regulations, and law-enforcement requests in jurisdictions where arunabet operates.

Data Storage and Server Location

Our servers may sit outside your jurisdiction. We encrypt data in transit using SSL and at rest using industry-standard encryption. Our backup servers are located in geographically distributed data centres to protect against loss or outage.

We do not share your personal data with third parties for marketing purposes. We share data only with:

  • Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers, and Indonesian banks) to complete your transactions.
  • Compliance and law-enforcement authorities if required by law or a valid court order.
  • Our service providers (data-centre operators, backup-service providers, customer-support platforms) under strict data-protection agreements.
Data retention
We retain your account data for seven years after your account closes, as required by anti-money-laundering law. Gaming history and transaction logs are retained for the same period.
Encryption standard
We use AES-256 encryption for stored data and TLS 1.2+ for data in transit. Payment details are tokenized and never stored in plaintext.
Access control
Only authorized arunabet staff can access your personal data, and only for legitimate business purposes (account recovery, dispute resolution, compliance review).

Cookies and Tracking on arunabet

We use cookies (small text files stored on your device) to maintain your login session and remember your preferences (language, theme, notification settings). Cookies are not sent to third parties; they remain on your device and our servers only.

We do not use cookies for tracking or behavioural advertising. We do not share your browsing history with advertisers or data brokers.

You can disable cookies in your browser settings, but doing so may prevent you from logging in or using arunabet properly.

Your Rights and Our Obligations

You have the right to request a copy of all personal data we hold about you. Contact our support team and we will provide a report within 14 business days. You also have the right to request correction of inaccurate information (e.g., if your name is misspelled) and to request deletion of data when no longer necessary for our legal obligations.

If you believe we have misused your data or breached data-protection law, you can file a complaint with your jurisdiction's data-protection authority. We cooperate fully with such investigations.

We do not send marketing emails or SMS to arunabet users without explicit consent. If you receive unsolicited promotions, contact our support team immediately and we will remove you from the mailing list.

  • 1
    Request your dataRight to access

    Email our support team with your account details and request a data report. We respond within 14 business days.

  • 2
    Correct inaccurate informationRight to rectify

    If your name, email, or address is incorrect in our system, notify us and we will update it within three business days.

  • 3
    Delete your account and associated dataRight to erasure

    Request account closure through our support team. We delete personal data after seven years, as required by law. Transaction history is retained for compliance.

  • 4
    Report privacy concernsComplaint process

    If you believe we have violated your privacy, contact our support team or file a complaint with your jurisdiction's data-protection authority.

Policy Changes and Contact

We may update this privacy policy to reflect changes in our data practices or legal requirements. If we make material changes, we notify you by email and in-app message at least 30 days before the change takes effect. Your continued use of arunabet after that date means you accept the updated policy.

If you have questions about our privacy practices or how we handle your data, contact our support team via in-app chat, email (available in your account settings), or phone. Our staff responds during business hours, typically within four to six hours for data-access requests and privacy inquiries.

We at arunabet take your privacy seriously. Your data is encrypted, carefully controlled, and shared only as required by law or to deliver our service. Thank you for trusting us with your information.

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